Kipo

Support

Need a hand?

Write to us. A real person reads every message, usually within two working days.

When you write about a problem, your iPhone model and iOS version help, and a screenshot if there is something to see. Please do not send your notes unless you want to: we never need them to help.

Notes and data

Where are my notes stored?

On your iPhone, in a local database. There is no account and no Kipo server. If you delete the app, the notes go with it, so export first if you want to keep them.

Can I move Kipo to a new iPhone?

Kipo has no sync, import or backup and restore feature. Device backup behaviour depends on iOS and your backup settings; Kipo cannot guarantee a journal transfer. Export before changing phones to keep a readable copy.

How do I export everything?

Settings → Export everything. You get Markdown (one section per month) or CSV (date, time where there is one, time zone, text, category, project), handed to the iOS share sheet. Export is free; exported files cannot currently be imported back into Kipo.

How do I delete my data?

Deleting a note hides it from the journal, search and reports; its local database row is retained as deleted. Deleting the app removes its local database. Copies you exported or included in device backups are managed separately.

Reports

Why does my weekly report look quiet?

The weekly chapter opens with your first note. With notes on fewer than three different days it shows no split by category, and once the week ends it is called a quiet week. Weeks begin on the day set in Settings → Week starts on. To add a past note, open that day in Calendar.

Which reports are free?

The weekly report, every week, past weeks included. Monthly, seasonal and yearly reports, weekly prep and the career review are part of Premium. Your notes from any period are always free to read in the journal, Calendar and Search.

Where does "What kept coming up" come from?

From your own notes, counted on the device: words and short phrases used in two notes of a week, or three of a longer period. Tap one to see those notes. Kipo never rewrites or generates text.

Subscription

How do I cancel or change my plan?

Subscriptions are managed by Apple: in Kipo, Settings → Subscription → Manage in the App Store, or iPhone Settings → your name → Subscriptions → Kipo. Cancelling keeps every note, project and category, and every chapter or career review you already opened with Premium; they stay in Reports. Every past week stays free under Earlier. Weekly prep, and premium chapters not yet opened, need a subscription again.

I paid but Premium is not active.

Open Kipo → Settings → Subscription → Restore purchase. If Kipo says your purchases were found but could not be recorded, or that it could not activate Premium yet, tap Retry activation; you will not be charged again. If that does not help, write to us with the approximate purchase date.

Refunds are decided by Apple, not by us. While a paid plan is active, ask in Kipo under Settings → Subscription → Request a refund, or at reportaproblem.apple.com.

Privacy

Does Kipo upload my journal?

There is no journal upload or sync service. Reports are calculated locally, and sharing happens when you choose it. Details about widgets, subscription checks and optional analytics are in the privacy policy.

How do I turn off analytics?

Settings → "Share usage analytics". The app works exactly the same with it off.

Reminders are switched off in Settings → Reminders, or by removing the notification permission in iOS Settings.

Contact

Supportsupport@kipo.today
Privacyprivacy@kipo.today
CompanyStabfi SIA
Registration No.40203374079